Our reception team are used to dealing with all of the Pet Insurance companies. We do not charge you to complete your Insurance forms.
In many cases we are able to claim from Insurance companies directly for your pet's treatment, we do ask that any treatment is pre-authorised to confirm cover. We are happy to undertake the paperwork for this but we will require you to be involved as the Insurance companies will not deal with us without your agreement.
In some cases your Pet Insurance company (usually when underwritten by RSA) may charge you a referral fee if you do not go to the referral centre of their choice for your pet's treatment. If this is the case we will refund this amount to you (once we've received the supporting documents) as we believe you should have a choice about which referral centre your pet receives treatment at.
If you require any further information then please contact the Reception Team on 01473 230999